Contact

Talk to us 🐼

We're a small team and we answer our own messages – no call centre, no ticket numbers. Whether it's a question about an order, a design idea, or a bulk gifting enquiry, we'd love to hear from you.

WhatsApp – fastest

+91 81609 72973
Message us and we'll usually reply within a few minutes during business hours. You can also browse and order straight from the chat.

Email

orders@sootra.store
Best for bulk quotes, purchase orders, invoices and anything you'd like in writing. We reply the same day.

Instagram

@sootra_stor
New designs land here first. DMs are always open.

When we're around

Monday to Saturday, 9:00 AM to 10:00 PM IST. Messages that come in after hours are answered the next morning.

Already placed an order?

Have your order number ready and message us on WhatsApp – it's the quickest way for us to look things up. For delivery timelines see our Shipping Policy, and for returns see our Refund Policy.

Parcel arrived damaged?

Mugs are fragile and very occasionally one doesn't survive the journey. Send us a photo within 48 hours of delivery and we'll sort it out – no arguments.

Bulk and corporate gifting

Ordering for a team, an event or Diwali? See Corporate & Bulk Gifting for pricing and minimums, email orders@sootra.store, or just WhatsApp us the quantity.